Privacy Policy

Last Updated: August 20, 2026

JIWAR (“we”, “our”, or “us”) operates the Jiwar mobile application and the website https://jiwarapps.com This Privacy Policy explains how we collect, use,

and protect your information when you use our services. By using our app,

you agree to the practices described below.

1. Information We Collect

1.1 Personal Information

When you create an account or interact with the app, we may collect:

1. Name
2. Phone number
3. Email address (optional)
4. Delivery addresses
5. Storage permission may be requested (optional) to upload profile photos or save data related to orders.

1.2 Location Information

We collect your device’s location only when you allow it, to:

1. Detect your current delivery address
2. Show location-based service availability
3. Update the rider during an active delivery

2. How We Use Your Information

We use your information to:

1. Create and manage your user account
2. Process and deliver your orders
3. Show nearby vendors and service coverage
4. Improve app performance and features
5. Provide customer support
6. Enable push notifications for order updates
7. Ensure platform safety and prevent misuse
8. Since digital payment options are removed, we do not collect or store any financial information.

3. Sharing Your Information

We may share your information only with:

1. Delivery partners (for fulfilling your orders)
2. Vendors (to prepare items you order)
3. Service providers that support app features (Firebase, Google Maps, analytics services) We never sell your personal information.

4. Data Security

We use technical and organizational measures to safeguard your information. However, no method is 100% secure,

and we encourage you to protect your account credentials.

4.1 Data Retention Period

We retain your personal data only for as long as your account is active or as needed to provide our services. If you request the deletion of your account or data, they will be deleted from our systems.

5. Your Rights

You may at any time:

1. Access or update your personal information
2. Delete your saved addresses
3. Request account deletion disable location or notification permissions via device settings

To request account deletion, you can contact us or use the in-app option (available).

6. Children’s Privacy

Our app is not intended for children under 13 years old. We do not knowingly collect information from children.

7. Third-Party Services

The app uses third-party tools such as:

1. Firebase (analytics, crash reporting, messaging)
2. Google Maps (location display and delivery area mapping) These services collect certain data under their own privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted in the app and on our website.

9. Contact Us

If you have questions about privacy or want to request data removal,

contact us:

+962797303871

support@jiwaeapps.com